Part I
1. 介紹 & 邀請 Introductions & Invitation
case 01 介紹自己 Introducing Myself
case 02 向他人介紹長官 Introducing My Boss to Others
case 03 介紹公司 Introducing My Company
case 04 介紹產品目錄 Introducing a Catalog
case 05 邀請其他公司員工前來公司 Inviting
Other Company Members Over to My Company
case 06 接受邀請 Accepting an Invitation
case 07 無法接受邀請 Saying That I Can’t Accept the Invitation
2. 詢問、估價 & 議價 Inquiry, Estimates & Price
case 01 對產品進行大致上的詢問 Making General Inquiries About a Product
case 02 詢問價格 Inquiring About Price
case 03詢價之回覆 Responding to Price Inquiries
case 04 請求估價 Requesting Estimates
case 05 回覆估價請求 Responding to an Estimate Request
case 06 通知客戶漲價消息① Notifying Clients of a Price Increase ①
case 07 通知客戶漲價消息② Notifying Clients of a Price Increase ②
case 08 回覆漲價通知 Responding to the Price Increase Notice
case 09 要求降價 Asking for a Price Decrease
case 10 回覆降價要求 Responding to the Price Decrease Request
3. 商務會議 Business Meeting
case 01 約定商務會議 Setting Up the Business Meeting
case 02 變更商務會議日期 Changing the Business Meeting Date
case 03 確認商務會議 Confirming the Business Meeting
case 04 取消商務會議 Canceling the Business Meeting
case 05 將商務會議延期 Putting Off the Business Meeting
case 06 安排意見交流會議 Setting Up the Idea Meeting
case 07 提議舉辦商務會議 Suggesting the Business Meeting
case 08 以電子郵件寄發會議紀錄 Taking Minutes and Sending Emails
case 09 要求商務會議內容須保密 Requesting Confidentiality for Business Meeting Contents
4. 公司的內部溝通 Communication in the Office
case 01提早下班 Leaving Work Early
case 02通知同事表定的會議 Notifying Coworkers of the Scheduled Meeting
case 03商務會議後的討論 Commenting After a Business Meeting
case 04 Directing Employees 交代員工任務
5. 產品介紹 & 行銷 Product Introduction & Marketing
case 01介紹公司產品 Introducing the Company’s Product
case 02行銷產品 Marketing the Product
case 03 詢問產品廣告相關事項 Inquiring About Product Advertisement
case 04 保證產品的品質 Guaranteeing Product Quality
case 05 說明產品保固事項 Explaining a Product’s Warranty
6. 產品發表 & 簡報 Presentation
case 01 訂定發表日期 Setting Up the Presentation Date
case 02 通知發表的時間Giving a Notice About the Presentation
case 03 變更發表日期 Changing the Presentation Date
case 04 變更發表時間 Changing the Presentation Time
case 05 取消產品發表時 Canceling the Presentation
case 06 要求為發表設備進行準備 Asking for Preparing for the Presentation Facilities
7. 簽訂合約 & 協商 Contract & Negotiation
case 01 開價、出價 Making an Offer
case 02 提供合約條件 Offering a Contract Condition
case 03 要求變更合約內容 Changing the Contract Terms
case 04 開始協商 Starting the Negotiation
case 05 再次確認協商內容 Double-checking the Negotiation Content
case 06 拒絕對方的出價 Rejecting the Other Company’s Offer of money
case 07 結束協商 Wrapping Up the Negotiation
case 08 簽訂合約 Signing a Contract
8. 訂購商品 Product Order
case 01 詢問新商品 Inquiring About New Products
case 02 要求試用品 Requesting the Sample
case 03 通知有意願購買Informing of the Intent to Purchase
case 04 下訂單 Placing an Order
case 05 告知沒有收到產品 Informing of Un-received Product
case 06 取消訂購 ① Canceling the Order ①
case 07 取消訂購 ② Canceling the Order ②
case 08 推薦類似產品Recommending a Similar Product
9. 船運 & 配送 Shipping & Delivery
case 01 要求選擇寄送方式 Requesting Delivery Option
case 02 詢問寄送日期 Requesting Delivery Date
case 03 要求準時送貨 Requesting Timely Delivery on Time
case 04 通知產品配送 Product Shipment Notification
case 05 確認配送 Confirming Shipment
case 06 詢問貨品遲遲未到狀況 Inquiring About Delivery Delay
case 07 催促送貨 Pushing Delivery
case 08 對於送貨延遲狀況表示抱歉 Apologizing for Late Delivery
case 09 對於貨品誤送狀況表示抱歉 Apologizing for Sending a Different Product
10. 付款 Payment
case 01 要求付款以外更多資訊 Requesting Supplementary Information for Payment
case 02 要求延長付款時間 Requesting Delayed Payment
case 03 告知已匯款 Informing of Payment Sent
case 04 回覆延長付款之要求 Responding to the Payment Delay Inquiry
11. 要求付款 Enforcing Payment
case 01 要求付款 Enforcing Payment
case 02 再次催款 때 Second Request for Payment
case 03 最後通知付款 Final Notice of Request for Payment
case 04 要求回覆 Requesting a Reply
case 05 回覆付款要求 Enforced Payment
12. 表達不滿 & 抗議 Claim & Complaint
case 01 提出抗議 Making a Claim
case 02 表達不滿 Making a Complaint
case 03 回覆不滿 Responding to Complaints
case 04 回覆客服部 Responding to Customer Services
case 05 要求退款 Requesting a Refund
case 06 想要更換商品 Exchanging the Product
case 07 要求賠償 Requesting Compensation
case 08 強烈要求申訴事件之處理 Requesting Aggressively Complaint Settlement
case 09 回覆不滿事項 Responding to Complaints
case 10 通知不滿事件已解決 Notification of Complaint Settlement
13. 道歉 & 解釋 Apology & Excuse
case 01 表示歉意 ① Making an Apology ①
case 02 表示歉意 ② Making an Apology ②
case 03 請求寬恕或原諒 ① Making an Excuse ①
case 04請求寬恕或原諒② Making an Excuse ②
case 05化解誤會Clearing Up Some Misunderstanding
case 06說明生氣原因Explaining the Source of Anger
14. 提問、提議、要求 Inquiry, Suggestion & Request
case 01提問 Asking a Question
case 02提議合作① Proposing to Work Together ①
case 03提議合作② Proposing to Work Together ②
case 04 拒絕提議 Rejecting the Proposal
case 05要求幫忙Asking Favors
15. 拒絕 & 後悔 Rejection & Regret
case 01委婉拒絕 Rejecting Tactfully
case 02斷然拒絕Rejecting Strongly
case 03拒絕延長合約的提議Rejecting an Offer to Extend a Contract
case 04回覆拒絕延長合約Responding to Rejection of a Contract Extension
case 05表示後悔Expressing Regret
16. 接受 & 同意 Acceptance & Agreement
case 01同意其它公司提議 Accepting Another Company’s Proposal
case 02對於提案的同意表示感謝Thanking for Proposal Acceptance
17. 客戶評價 Buyer Arrangement
case 01 向客戶打招呼 Greeting the Buyer
case 02 向客戶推薦韓國料理 Recommending Korean Food to Buyers
case 03 推薦餐廳 Recommending a Restaurant
case 04 詢問是否對韓國旅遊感興趣 Inquiring If Buyers Have Korean Touring Interests
case 05 提議高爾夫旅行 Proposing a Golf Tour
18. 出差 Business Trip
case 01 通知人不在公司 Informing of My Absence
case 02 要求幫忙預約飯店 Asking for a Hotel Reservation
case 03 要求幫忙預約租車 Asking for a Rental Car Reservation
case 04 要求幫忙預約機場接送 Asking for an Airport Pickup
case 05 調整機場接送行程 Rearranging the Airport Pickup Schedule
case 06 要求幫忙預約餐廳 Asking for a Restaurant Reservation
19. 與合作夥伴的溝通 Communication With Partners
case 01 告知公司相關活動 Informing of a Company Event
case 02 告知變更電子郵件地址 Informing of a Change in Email Address
case 03 告知變更電話號碼 Informing of a Change in Cell Phone Number
case 04 告知休假 Informing that I’m on Vacation
case 05 告知收到信件 Informing of Receipt of Email
case 06 說明寫信目的 Explaining the Purpose of an Email
case 07 解釋晚回覆之原因 Making an Excuse for a Delayed Answer
case 08 承諾晚些時會寄信 Promising a Follow-up Email
case 09 要求回覆 Soliciting an Answer
case 10 要求檢討 Requesting a Check-up on Proposal Status
case 11 通知再次檢討一項提案 Informing About Reconsideration of a Proposal
case 12 通知傳真內容看不清楚 Informing that a Faxed Message Is Unclear
case 13 通知附件無法開啟 Informing that Attached Files Cannot Be Opened
case 14 要求行程 Requesting the Schedule
case 15 提議參觀工廠 Proposing a Factory Tour
case 16 通知職位變更 Informing of a Change in Position
case 17 介紹繼任者 Introducing the Successor
case 18 請求向其他人問候 Giving Regards to Someone
case 19 延後他公司之拜訪行程 Delaying a Visit to Other Company
Part II
20. 感謝 Thanks
case 01 寄感謝函 Sending a Thank-you Card
case 02 對於他人的付出時間和努力表示謝意 Extending Thanks for Others’ Time & Effort
case 03 對於他人的善意與指引表示謝意 Extending Thanks for Others’ Kindness & Guidance
case 04 對於本人能夠前往他公司拜訪表示感謝 Extending Thanks for Everything During My Visit of Others’ Company
21. 安慰 & 鼓勵 Consolation & Encouragement
case 01 對他人職位之變動表達安慰 Offering Consolation for Position Change
case 02 對他人的財物損失表達安慰 Offering Consolation for Personal Losses
case 03 回覆對方的安慰 Responding to Consolation
case 04 試著讓他人獲得鼓勵與振作 Trying to Cheer Up Others
case 05 對於遭降薪、降職等的鼓勵 Cheering Up Others Following Salary Cut Or Promotion Denial
22. 祝賀 Congratulation
case 01 祝賀升職Congratulating on Promotion
case 02 祝賀結婚、生產 Congratulating on Wedding or Birth
23. 寄送賀卡 Greeting Cards
case 01 寄賀年卡 Sending New Year’s Greeting Card
case 02 寄耶誕卡片 Sending a Christmas Card
case 03 寄感恩節卡片 Sending a Thanksgiving Card
case 04 寄復活節卡片 Sending an Easter Card
case 05 寄生日卡 Sending a Birthday Card
case 06 寄致謝卡 Sending a Thank-you Card
24. 推薦 Recommendation
case 01 推薦特定職位給某人 Recommending Someone for a Position
case 02 回覆推薦 Responding to a Recommendation
25. 邀請、招待 Invitation
case 01 招待某人共進晚餐Inviting Someone over for Dinner
case 02 邀請某人參加宴會 Inviting Someone over for a Party
