Customer Service:Skills for Success(6版)

　　Customer Service Skills for Success 6e addresses real-world customer service issues and provides a variety of updated resources, activities, examples and tips from the author and active professionals in the industry to gain and hold readers' interest while providing insights into the concepts and skills related to customer service.

　　The text begins with a macro view of what customer service involves today and provides projections for the future then focuses on specific skills and related topics.

作者簡介

Robert W. Lucas

　　現職：Principal, Robert W. Lucas Enterprises