五星級餐旅英語(MP3)

Chapter1: Expressing Clearly 清楚表達
Unit 1: Information 表達資訊
1-1-1 Ordinals and Numbers 序數和數字
1-1-2 Time 時間
1-1-3 Directions 方向
1-1-4 Indoor Facility and Locations 室內設備和位置
1-1-5 Dimensions and Sizes 尺寸和大小
1-1-6 Road Directions 指路
1-1-7 Weight and Capacity 重量和容量
1-1-8 Climate, Temperature, Clothing 氣候、溫度、服裝
Unit2: Social Talks 基本社交
1-2-1 Self- Introduction 自我介紹
1-2-2 Greetings 小小寒暄
1.2.3 Requests 請求事情
1.2.4 Giving Recommendations 給予建議
1.2.5 Expressing Apology 表達歉意
1.2.6 Expressing Gratitude 表達感謝

Chapter 2: Restaurant English 餐飲英語
Unit 1: Preparatory Work 餐前準備
2.1.1 Preparatory Work Before Opening- Front End 開業前準備工作-外場
2.1.2 Preparatory Work Before Opening- Back End 開業前準備工作-內場
2.1.3 Introduce New Staff Member to Crew 介紹新進員工
2.1.4 Taking Phone Reservations 電話訂位
2.1.5 Big Banquet and Convention宴會／會議
Unit 2: Dining Services用餐服務
2.2.1 Welcomes Guests and Ushering 歡迎客人的光臨與帶位
2.2.2 Full seats 客滿時的應對
2.2.3 Bartender 吧檯人員
2.2.4 Conversations Between the Kitchen and Waiters 廚房和服務員之間的對話2.2.5 Meals and Wine List 餐點與酒的搭配介紹
2.2.6 Introducing the Appetizers and Soups 介紹開胃菜和湯類
2.2.7 Introducing the Main Course 介紹主菜
2.2.8 Taiwanese Restaurant / Chinese Restaurant 台式餐廳／中式餐廳
2.2.9 Introducing Desserts and Drinks After the Meal 介紹甜點和餐後飲料
Unit 3: Handling Special Situations 特殊狀況處理.
2.3.1 Problems While Serving 服務時的問題(1)
2.3.2 Problems While Serving 服務時的問題(2)

Chapter 3: Hotel English旅館英語
Unit 1: Front Desk櫃台
3.1.1 Reservation Department 訂房服務
3.1.2 Introducing Different Types of Rooms 房型介紹
3.1.3 Greeting Guests and Safekeeping接待／寄放及保管物品
3.1.4 Morning Call Services, Laundry Service, Other Services 晨喚／洗衣／其他
3.1.5 Introducing the Stores Around the Hotel 周圍店家介紹
3.1.6 Mail Service, Lost and Found, Lost Room Keycard 代寄／失物招領／房卡遺失
3.1.7 Parking and Car Service 停車／租車服務
3.1.8 Wi-Fi Use, International Phone  Wi-Fi使用／國際電話
3.1.9 Check Out 退房
3.1.10 Foreign Currency Exchange 外幣兌換
3.1.11 Tour Information at Concierge 旅遊諮詢
Unit 2: Facilities/Housekeeping設施/房務部
3.2.1 Hotel Facilities 飯店設施
3.2.2 Furniture / Appliances 客房內傢俱／電氣用品
3.2.3 Complimentary Breakfast 早餐服務
3.2.4 The Room Service 客房服務
3.2.5 Resort / Villa 度假飯店
Unit 3: How to Handle Special Situations特殊情況處理
3.3.1 Deal with Guests’ Complaints 處理房客抱怨
3.3.2 Charge Additional Fee 向旅客收取額外費用

附錄  常見單字
1. Meat and Seafood肉類海鮮
2. Fruits and Vegetables水果蔬菜
3. Breakfast Menus早餐
4. Tableware餐具
5. Coffee, Liquor and Alcohol 咖啡與酒類
6. Cooking Methods and Egg Cooking烹調手法與雞蛋煮法
7. Seasoning and Salad Dressing調味料與沙拉醬
8. Chinese Cuisine中餐菜名
9. Hospitality Staff從業人員職稱
10. Floor Plans and Space 樓層規劃與空間

作者序

　　There is an old joke. It goes like this, “How do I get to Carnegie Hall (a famous performance Hall in NYC)?” The answer? “Practice, Practice, Practice!” Learning a language has the same response. You have to practice speaking it. The goal of this book is to give you an organized and simple approach for practicing English in all areas of hospitality. You can use it alone or with a friend and you can open it to the section you need to know and start practicing the dialogues. By the end of the book, you will know most of the vocabulary needed in the field of hospitality and should be able to understand the requests of your English speaking guests.

　　English is a tricky language full of inconsistencies and odd slang, but it shouldn’t be scary to learn to speak it. By providing practical and realistic conversations to practice, the reader should be able to hone or her skills so that she speaks with a natural fluid voice. We hope you enjoy practicing it and that your hard work pays off! And when we come into your hotel or restaurant, show off your English! We’ll be delighted to hear it!

　　在美國有一個老笑話是這樣的，「我如何進入卡內基音樂廳表演呢（在紐約市著名的表演廳）？」答案呢？「練習，練習，再練習！」學習語言也有同樣的答案。

　　你要練習的說。這本書的目的就是提供你一個有組織但簡單的方式來練習所有餐旅領域的英語。你可以自己用這本書，或者和朋友一起用這本書，你可以打開書內你需要知道的單元，並開始練習對話的部分。在看完這本書後，你就會學習到餐旅領域裡最需要用到的詞彙，也應該能夠理解講英語的客人的要求。

　　英語是一個棘手的語言，這個語言充滿矛盾和奇怪的俚語，但你不應該對學說英文感到害怕。這本書有提供實用和現實的對話練習，這樣讀者就能夠磨練自己的基礎，最後可以用自然流利的方式來說英文。我們希望你會喜歡使用這本書來練習英文，有一天你一定會成功的！而當我們進入你的飯店或餐廳，你可以炫耀你的英文！我們會很高興聽到你所說的英文！