Chapter 1 Culture, Communication and Intercultural Communication
Chapter 2 Contrasting Cultural Values and Business Cultures
Chapter 3 Culture Shock
Chapter 4 Verbal Communication
Chapter 5 Nonverbal Communication
Chapter 6 Gender Differences in Communication
Chapter 7 Business Etiquette and Social Customs
Chapter 8 Business Negotiation Across Cultures
Chapter 9 International Marketing Communication
Chapter 10 Intercultural Management
Key to the Exercises
Bibliography