Part1招考資訊 Job Application
Unit1. 空服與地勤工作總論 Getting to know the Profession
Unit2. 航空公司與航空聯盟簡介Getting to know the Airlines
Unit3. 求職廣告怎麼看 Understanding the Job Posting
Unit 4. 履歷、自傳、求職信 Resume (CV), Self-Introduction, Cover Letter Examples
Part2空服工作的英語 Cabin Crew Daily English
Unit1檢查客艙Checking Cabins
Unit2登機Boarding
Unit3迎賓與機位安排Welcoming Travelers and Seat Arrangement
Unit4飛安知識宣導Flight Safety
Unit5機上服務In-Flight Service Requests
Unit6免稅品服務 Duty-Free
Unit7廚房準備 Meal Preparation in the Galley
Unit8餐飲服務Meal & Beverage Services
Unit9旅客不適處理Medical Emergency
Unit10奧客Difficult Passengers
Unit11機上娛樂系統故障In-Flight Entertainment Console
Unit12小嬰兒哭鬧、旅客爭執 Inconveniences and Conflicts
Unit13亂流 Turbulence
Unit14班機延期、晚點 Delays
Unit15將要降落Landing Preparation
Unit16降落後、送客 Arrival
Unit17空服員臨時調度 Unexpected Schedule Changes
Unit18客艙最後檢查 Post-Arrival Cabin Check
Part3地勤工作的英語 Ground Crew Daily English
Unit 1機場櫃台Check-In & Baggage Services
Unit 2現場購票/候補機位/旅客錯過航班處理Ticketing Scenarios
Unit 3延機與協助轉機Delay, Transit and Transfer
Unit 4旅客遺失行李 Lost & Found
Unit 5機位超賣Overbooked Seats
Unit 6電話票務 Telephone Ticketing Services
Part4面試準備Interview Preparation
Unit 1. 面試要點 Interview Pointers
Unit 2. 自我介紹 Introducing Yourself
Unit 3. 常見面試題Some Common Interview Questions
Unit 4. 機艙廣播詞 Some Public Announcement Examples
Short Talks in the Sky
The flight attendants stand at their stations and welcome the passengers boarding the plane.
空服組員站在各自的崗位歡迎登機的乘客。
Excuse me. You are seated in the emergency exit row. Would you be willing to assist during an emergency?
抱歉,您坐在緊急出口的座位。您在緊急情況時願意給予協助嗎?
What are the expectations?
需要做些甚麼呢?
Please carefully read the safety instruction card in front of you. If you have any questions, or are unable or unwilling to assist during
an emergency then I’ll have to relocate you to another seat.
請仔細閱讀座位前方的安全指示卡。如有任何問題,或是無法或不願協助,我就必須要幫您換座位。
I am not sure if I could help but I am also quite reluctant to move because of the ample leg room!
我不確定能幫上忙,但也不太想換座位,因為這裡伸腳空間好寬敞。
I do need you to agree to assist us during an evacuation. Namely, you’ll have to help us open the exitdoor.
我需要您同意在緊急逃生時協助我們,就是幫我們開啟逃生門。
It looks like I will have to move to another seat then.
看來我需要換座位了。