PART 1 HOTEL
Chapter 1— 打招呼 Greetings and Introductions
1迎接客人 Greeting a Guest
2向同事自我介紹 Introducing Yourself to a Coworker
3介紹他人 Introducing Others
PRACTICE
Chapter 2— 位置與方向 Locations and Directions
4指引前往飯店內設施的方向 Giving Directions to Locations Inside the Hotel
5指引前往市區地點的方向 Giving Directions to Places in a City
6指引搭乘交通工具的方向 Giving Directions for Transportation
PRACTICE
Chapter 3— 總機與訂房中心 Reception & Booking Office
7接受訂房 Taking a Booking
8晨喚服務與叫車服務 Wake-Up Calls and Taxi Service
PRACTICE
Chapter 4— 前檯服務 Front Desk Services
9登記入住的標準程序 Standard Procedure for Checking In
10退房 Checking Out
11處理郵件 Handling Mail
12將您的貴重物品寄放在飯店 Leaving Your Valuables at the Hotel
13商務中心服務 Business Center Services
PRACTICE
Chapter 5— 服務中心 Service Center
14行李存放服務、停車與租車安排 Luggage Storage Service, Parking, and Arranging for a Car
15訂票與旅遊服務 Ticketing and Travel Services
PRACTICE
Chapter 6— 旅客服務 Guest Services
16客房清潔與客房服務 Housekeeping and Room Requests
17失物招領服務 Lost and Found Services
18洗衣服務 Laundry Service
PRACTICE
Chapter 7— 電梯服務 Elevator Services
19基本電梯服務 Basic Elevator Service
20提供樓層資訊 Giving Floor Information
PRACTICE
Chapter 8— 處理電話 Handling Phone Calls
21接聽電話 Taking a Phone Call
22記錄留言 (1) Taking Messages (1)
23記錄留言 (2) Taking Messages (2)
24打國際電話 Making International Phone Calls
PRACTICE
PART 2 RESTAURANT
Chapter 9— 菜單與食材 Menu and Ingredients
25準備蔬菜 Preparing Vegetables
26調製沙拉淋醬 Making a Dressing
27烹飪用具 Cooking Equipment
28烹調肉類 Cooking Meat
PRACTICE
Chapter 10— 客房服務 Room Service
29討論菜單品項 Discussing Menu Items
30解釋最低收費金額 Explaining the Minimum Charge
31晚餐點菜 Taking a Dinner Order
PRACTICE
Chapter 11— 飲料服務 Beverage Service
32酒吧服務和點烈酒 Serving at the Bar and Ordering Hard Liquor
33點非酒精性飲料 Ordering Non-Alcoholic Drinks
34點雞尾酒和啤酒 Ordering Cocktails and Beer
36推薦葡萄酒 Recommending Wine
36推薦餐後酒 Recommending a Liqueur to Complete a Meal
PRACTICE
Chapter 12— 在餐廳接待客人 Receiving Customers in a Restaurant
37歡迎客人並帶位 Welcoming Customers and Showing Them to Their Table
38請客人等候座位 Asking Customers to Wait for a Table
39請客人共桌 Asking Customers to Share a Table
PRACTICE
Chapter 13— 點餐與服務 Ordering and Serving
40送上菜單並介紹招牌菜 Delivering Menus and Introducing the Specials
41根據客人喜好推薦菜餚 Recommending Dishes According to Guests’ Preferences
42點餐前飲料 Ordering Drinks Before a Meal
43點主餐 Ordering a Main Course
44點甜點 Ordering Dessert
45接受點餐 Taking an Order
46送上餐點 Serving Meals
PRACTICE
Chapter 14— 用餐的服務 Services During the Meal
47清理桌面 Cleaning the Table
48續杯並提供額外食物 Refilling Beverages and Providing Extra Food
49更換餐具及使用餐廳的設施 Exchanging Items and Using the Restaurant’s Facilities
PRACTIC
Chapter 15— 結帳與道別 Paying and Saying Goodbye
50解釋餐飲費用 Explaining the Cost of the Meal
51額外費用與付款方式 Additional Charges and Payment Methods
52找零與收據 Giving Change and the Receipt
53兌換外幣 Foreign Exchange
54與客人道別 Saying Goodbye to a Guest
PRACTICE
PART 3 TRAVEL
Chapter 16— 旅遊 Travel
55景點 Scenic Spots
56古蹟 Historical Sites
57交通安排 Transportation Arrangements
PRACTICE
Chapter 17— 逛街購物與自由活動 Shopping and Free Time Activities
58買台灣名產回家 Famous Food Souvenirs to Bring Home from Taiwan
59台灣特別伴手禮 Unique Gifts to Bring Home from Taiwan
60夜市：台灣美食 Night Market: Taiwanese Food
61夜市：甜點與飲料 Night Market: Desserts and Beverages
62夜市：殺價 Night Market: Bargain Shopping
PRACTICE
Chapter 18— 預訂與確認機票 Booking and Confirming Flight Tickets
63預訂機票 Booking a Flight Ticket
64確認機票 Confirming a Flight Ticket
PRACTICE
Chapter 19— 機場的出入境手續 Departure and Arrival Procedures at the Airport
65出境手續 Departure Procedures
66託運行李 Checking In Luggage
67入境手續 Arrival Procedures
68機場接機 Airport Pick-Up
69行李遺失 Lost Baggage
PRACTICE
Chapter 20— 機上服務 In-Flight Services
70機上廣播 (1) In-Flight Announcements (1)
71機上廣播 (2) In-Flight Announcements (2)
72機上需求 In-Flight Requests
PRACTICE
