PART I: DISCOVER MARKETING MANAGEMENT
Ch 1 Marketing in Today's Business Milieu
Ch 2 Elements of Marketing Strategy, Planning,and Competion
PART II: USE INFORMATION TO DRIVE MARKETING DECISIONS
Ch 3 Manage Marketing Information
Ch 4 Understand Business-to-Consumer Markets
Ch 5 Understand Business-to-Business Markets
Ch 6 Segmention, Target Marketing, Positioning,and CRM
PART III: DEVELOP THE VALUE OFFERING─THE PRODUCT EXPERIENCE
Ch 7 Product Strategy and New-Product Develpoment
Ch 8 Build the Brand
Ch 9 Service as the Core Offering
PART IV: PRICE AND DELIVER THE VALUE OFFERING
Ch10 Manage Pricing Decisions
Ch11 Manage Marketing Channels and Points of Customer Interface
PART V: COMMUNICATE THE VALUE OFFERING THROUGH THE ELEMENTS OF INTEGRATED MARKETING COMMUNICATIONS
Ch12 Promotional Strategy and New Media
Ch13 Advertising, Sales Promotion,and Public Relations
Ch14 Personal Selling and Direct Marketing
PART VI: BRING IT ALL TOGETHER─Global and Performance Dimensions
Ch15 Understand the Global Marketplace: Marketing without Borders
Ch16 The Marketing Dashboard: Metrics for Measuring Marketing Performance