PART I: THE WORLD OF RETAILING
Ch 1 Introduction to the World of Retailing
Ch 2 Types of Retailers
Ch 3 Multichannel Retailing
Ch 4 Customer Buying Behavior
PART II: RETAILING STRATEGY
Ch 5 Retail Market Strategy
Ch 6 Financial Strategy
Ch 7 Retail Locations
Ch 8 Retail Site Location
Ch 9 Human Resource Management
Ch10 Information Systems and Supply Chain Management
Ch11 Customer Relationship Management
PART III: MERCHANDISE MANAGEMENT
Ch12 Managing the Merchandise Planning Process
Ch13 Buying Merchandise
Ch14 Retail Pricing
Ch15 Retail Communication Mix
PART IV: STORE MANAGEMENT
Ch16 Managing the Store
Ch15 Store Layout, Design, and Visual Merchandising
Ch18 Customer Service