The Evaluation and Measurement of Library Services

This guide provides library directors, managers, and administrators in all types of libraries with complete and up-to-date instructions on how to evaluate library services in order to improve them.
• Helps librarians to thoroughly examine their libraries’ services toward making improvements• Enables librarians to answer with authority the question ＂what difference do we make?＂• Explains the most effective ways of conducting library measurement and evaluation, covering qualitative and quantitative tools, data analysis, and specific methodologies for measuring and assessing specific services• Offers a highly readable and clear treatment of a topic of paramount importance, but that librarians often find difficult