Since the height of the privatization debate in the 1990s, changes in government policy have resulted in significant transformation in the public sector. Some organizations have made the
transition from government bureaucracy to business venture successfully; others have struggled to relinquish their traditional bureaucratic culture. In this book, Pillay and Bilney explore
the cultural changes occurring within the public sector and the effects that government mandated change initiatives have actually had.
This book provides an auto-ethnographical perspective on the efficacy of Australian public sector cultural change. It explores the practical implications for society and government as it
seeks to entrench the culture of the citizen as customer, and will be particularly useful for researchers and organizations searching for ways to improve service delivery within the confines
of particular market positions.
