This manual addresses ways training and development are handled in an organization and the impact they have on individuals, teams, and businesses. In Part 1, Bartram and Gibson (joint
principals of a consultancy agency specializing in training) present 27 activities that focus on determining work context, values placed on training and development, and how an individual can
contribute; getting closer to customers; researching, developing, and presenting new products; improving training service on an ongoing basis, managing relationships with stakeholders and
customers, and working with external providers and managing finance; and developing evaluation strategies. Part 2 guides the reader through identifying necessary changes and the actions
required for implementation. Includes sample checklists. Presented in a four-ring binder. Annotation c. Book News, Inc., Portland, OR (booknews.com)
