Dealing With Difficult People

Lilley, a writer, broadcaster, and commentator on health and social issues, offers a guide to dealing with difficult people in the workplace. He describes seven difficult types; a brief guide to conflict and how to handle it; and dealing with bosses, colleagues, staff, egoists, aggressive or lazy people, bullies, perfectionists, manipulators, stubborn people, those with poor morale, fault-finders and nit-pickers, gossipers, customers, complaints, office jokers, and moaners, groaners, and critics. This edition has a new chapter on dealing with difficult people on social networks. No index is provided. Annotation ©2013 Book News, Inc., Portland, OR (booknews.com)