Armed with the latest ISO 9000 standards, independent quality management consultants address those charged with fixing the often recurring problems that an auditor finds in an organization.
This update includes a new chapter on the Reason-Pain matrix linking audit findings and corrective actions to business objectives, lessons learned since the first (c.1995) edition,
modifications to align with the new standards, and appended material on improving the audit report and follow-up process. Includes a glossary of terms starting with ＂ASQ＂ (American Society for
Quality). Annotation c. Book News, Inc., Portland, OR (booknews.com)
