Part Ⅰ General Introduction
Chapter One Introduction to International Business Communication
Lesson 1 Introduction to Business Communication
Lesson 2 Principles of Business Written Communication
Chapter Two The Structure and Layout of Business Letter
Lesson 3 The Structure and Layout of Business Letter
Part Ⅱ Extemal Communication
Chapter Three Enquiry and Request
Lesson 4 Letters about Routine Inquiries
Lesson 5 Letters about Routine Orders
Chapter Four Claims and Complaints
Lesson 6 Letters about Routine Claims and Complaints
Chapter Five Letters with Positive Information
Lesson 7 Neutral Replies to Routine Requests
Lesson 8 Letters Saying Yes to Inquiries
Lesson 9 Letters Saying Yes to Orders
Lesson 10 Letters Saying Yes to Claims
Chapter Six Letters with Negative Information
Lesson 11 Letters Saying No to Requests for Fayors
Lesson 12 Letters Saying No to Orders
Lesson 13 Letters Saying No to Adjustment Requests
Part Ⅲ Internal Communication
Chapter Seven Memorandums and Minutes
Lesson 14 Business Memorandum Writing
Lesson 15 Minutes Writin9
Chapter Eight Reports
Lesson 16 Report Writing
Part Ⅳ Modern Writing
Chapter Nine Modern Business English Writing
Lesson 17 Telegraph and Telex
Lesson 18 E-commerce&E-mail
Appendix 1 商務英語常用縮略語
Appendix 2 公司單證
Appendix 3 官方證明
Bibliography
