旅遊服務英語

Part One Tour Guide English

Unit 1 Meeting the Guests at the Airport  3
Section 1  Introduction  3
Section 2  Dialogues  4
Dialogue 1  Meeting a Guest at the Lobby of the Airport  4
Dialogue 2  Meeting the Guests at the Exit of the Airport  4
Section 3  Exercises  6
Section 4  Extensive Reading  8

Unit 2  Helping with Accommodation  9
Section 1  Introduction  9
Section 2  Dialogues  10
Dialogue 1  Helping the Tour Group to Check in at the Hotel  10
Dialogue 2  Accompanying the Guest to Check in at the Hotel  10
Section 3  Exercises  12
Section 4  Extensive Reading  14

Unit 3  Talking About the Itinerary  15
Section 1  Introduction  15
Section 2  Dialogues  16
Dialogue 1  Discussing the Itinerary  16
Dialogue 2 Discussing a Change in the Itinerary  16
Section 3  Exercises  17
Section 4  Extensive Reading  19

Unit 4  On the Way to the Scenery  21
Section 1  Introduction  21
Section 2  Dialogues  22
Dialogue 1  On the Way to Hailuogou Glacier  22
Dialogue 2  On the Way to Mt. Emei  23
Section 3  Exercises  25
Section 4  Extensive Reading  27

Unit 5  Dealing with Complaints  28
Section 1  Introduction  28
Section 2  Dialogues  29
Dialogue 1  Complaining About the Service of the Hotel  29
Dialogue 2  Complaining About the Service of a Restaurant  30
Section 3  Exercises  31
Section 4  Extensive Reading  32

Unit 6  Dealing with Emergencies  34
Section 1  Introduction  34
Section 2  Dialogues  35
Dialogue 1  A Guest