Ch 1 Customer Focus, Customer Performance and Profit Impact
Ch 2 Marketing Metrics and Marketing Profitability
Ch 3 Market Potential, Market Demand, and Market Share
Ch 4 The Customer Experience and Value Creation
Ch 5 Market Segmentation and Segmentation Strategies
Ch 6 Competitive Position and Sources of Advantage
Ch 7 Product Positioning, Branding, and Product Line Strategies
Ch 8 Value-Based Pricing and Pricing Strategies
Ch 9 Marketing Communications, Social Media, and Customer Response
Ch10 Portfolio Analysis and Strategic Market Planning
Ch11 Defensive Strategies
Ch12 Offensive Strategies
Ch13 Building a Marketing Plan
Ch14 Marketing Metrics, Performance, and Strategy Implementation
Ch15 Market-Based Management and Financial Performance