Chapter 1 Learning About Your Job 認識工作
Unit 1 Arriving at a New Job 新人報到
Unit 2 Welcoming and Introducing the Newcomer 歡迎與介紹新人
Unit 3 Meeting Your New Boss or Supervisor 會見老闆／上司
Unit 4 Learning About Your Office 認識辦公室環境
Unit 5 Learning About Locations Near Your Office 認識公司週遭環境
Unit 6 Learning About Your Company's Organization 認識公司組織
Unit 7 Asking/Answering Questions About Your Duties at Work 職務詢問與說明
Chapter 2 Communication in the Office 公司內部聯絡
Unit 8 Greetings and Small Talk in the Office 辦公室內的基本問候語
Unit 9 Telephone Etiquette 電話禮儀
Unit 10 Taking Messages 記錄留言
Unit 11 Taking a Day Off 請假
Unit 12 Explaining Reasons for Being Late 說明遲到原因
Unit 13 Email Correspondence Within the Company 公司內部的電子郵件
Unit 14 Setting up a Meeting 會議準備事項
Unit 15 Applying for Stationery 申請文具
Unit 16 Making Requests Related to Your Work and Asking for Permission 提出公務申請並請求批准
Chapter 3 Using Office Appliances 硬體設備的使用
Unit 17 Using a Fax Machine 傳真機的使用
Unit 18 Using a Copy Machine 影印機的使用
Unit 19 Basic Computer Functions 電腦的基本功能
Unit 20 FTP and Networks Inside the Company 內部網路與資源共享
Unit 21 Using the Internet 網路的使用
Unit 22 Using Instant Messengers for Correspondence 通訊軟體的使用
Unit 23 Using a Printer 印表機的使用
Unit 24 Using Email 電子郵件的使用
Unit 25 Viruses and Troubleshooting 電腦中毒與問題處理
Chapter 4 Discussions, Meetings, and Proposals 工作事務
Unit 26 Making Proposals 提出意見
Unit 27 Conducting a Meeting 進行會議
Unit 28 Discussing Marketing Strategies 討論行銷策略
Unit 29 Proposing a New Project 提出新企畫
Unit 30 Presenting a New Product 介紹新產品
Unit 31 Discussing Solutions to a Problem 討論問題的解決方案
Unit 32 Discussing a Mistake 討論工作疏失
Unit 33 Accepting Criticism and Taking Responsibility 接受批評與承擔責任
Unit 34 Distribution of Work and Responsibilities 責任歸屬與工作分配
Unit 35 Feeling Overworked and Making Complaints 工作過量與抱怨
Unit 36 Working Overtime 加班
Chapter 5 Outside Correspondences and Contacts 對外的聯絡
Unit 37 Contacting by Email 電子郵件的往來
Unit 38 Contacting by Fax 傳真的往來
Unit 39 Making Appointments with Customers on the Phone 以電話與客戶預約會面
Unit 40 A Lunch Meeting with Customers 與客戶的餐會
Unit 41 Introducing and Promoting Your Products 介紹與推薦產品
Unit 42 Describing and Comparing Products 說明與比較產品
Unit 43 Price Negotiations with Customers 與客戶議價
Unit 44 Making Purchases and Comparing Prices 採購產品與比價
Unit 45 Accepting and Shipping Orders 接單與送貨
Unit 46 Making a Deal with a Customer 與客戶達成協議
Unit 47 Discussing Contract Terms 討論合約條件
Unit 48 Signing an Official Contract 簽署正式合約
Unit 49 Dealing with Customer Complaints 處理客訴
Chapter 6 Personnel Matters 人事相關問題
Unit 50 Interviewing a Job Applicant 面試應徵者
Unit 51 Explaining the Benefits of the Company 說明公司福利
Unit 52 Negotiating the Salary 交涉薪資
Unit 53 Hiring a New Employee 聘用員工
Unit 54 Tax Issues 稅務事宜
Unit 55 Insurance Issues 保險事宜
Unit 56 A Promotion 升遷
Unit 57 A Change in Personnel 人事異動
Unit 58 Resignation 辭職
Chapter 7 Socializing and Travel 社交與旅遊
Unit 59 A Lunch Gathering Between Colleagues 同事間的聚餐
Unit 60 Year-end Bonuses 年終獎金
Unit 61 Staff Outings 員工旅遊
Unit 62 Arranging a Business Trip 安排出差
Unit 63 Booking a Hotel Room 訂房
Unit 64 Confirming Flights and Booking Air Tickets 確認班機與訂機票
Unit 65 Renting a Car and Taking Public Transportation 租車與搭乘大眾運輸工具
