作者序一
近年來服務業從業人員總數已經占產業多數，在競爭激烈的服務業中脫穎而出，除了到位精準的服務之外，語言能力更是許多大小企業的入門條件。
本書《全球通用的服務業英文：用英文直接做生意，溝通零距離，成交最快速！》內容以百貨公司為主體，依照各主要行業類別整理收錄實用單字、句型及實用短句，為在第一線的服務人員提供實用範本，協助他們徹底掌握服務業英文的應用，以及瞭解顧客提問的內容。讓這些從事服務業人員可以快速學以致用，在職場上發揮優勢。
另外，特別提醒，在和外國人做生意時千萬別忽略了應有的禮儀和細節！所以書中收錄一些各國購物文化的不同，讓這些服務業人員在和外國客人做生意時，養成讓外籍旅客有賓至如歸的善解人意。
在此謝謝我識出版社的同仁們與Kevin King老師同心協力讓《全球通用的服務業英文：用英文直接做生意，溝通零距離，成交最快速！》一書能夠順利上市，也謝謝家人的不斷支持，希望讀者們能在英語學習的道路上與我們一同向前邁進。
Hanna Hu
2015.11
作者序二
Did you know that almost 900 million people speak English and that it is the most spoken second language in the world?
Companies nowadays operate in a global environment and the ability to communicate effectively in English can provide you and your organisation with a critical competitive advantage.
You may have travelled overseas and experienced difficulties in shops or restaurants, or perhaps you have had customers who are unable to communicate fluently in Chinese. Although there
are many English books available for people who wish to improve their English, it can be very difficult to find the words and phrases that are specific to your role or the industry you work
in. The intention of this book is to provide you with a set of useful vocabulary and sentences that you won’t find in a standard ESL learners book.
Keeping your customers satisfied isn't always easy, especially when you don't speak the same language, but with this book no matter what industry you work in you will find a range of useful
vocab, phrases and sentences to help you communicate with your customers as well as the confidence to use when you meet new customers.
Kevin King
2015.11
