Emotional intelligence (EI) is the ability to monitor one’s own and other people’s emotions, to discriminate between different emotions and label them appropriately, and to use emotional
information to guide thinking and behavior.Studies have shown that people with high EI have greater mental health, exemplary job performance, and more potent leadership skills. Markers of EI
and methods of developing it have become more widely coveted in the past few decades. In addition, studies have begun to provide evidence to help characterize the neural mechanisms of emotional
intelligence.Table of Contents :Preface 71 Overview of Emotional Intelligence 91.1 Introduction 91.2 Theories of Multiple Intelligences 101.3 The Importance of Emotions 111.4 Emotions and the
Brain 132 Why Emotional Intelligence Matters in the Workplace 152.1 Introduction 152.2 Case Study Examples 173 Models of Emotional Intelligence 213.1 Introduction 213.2 The Ability-Based Model
213.3 The Trait Model of EI 22Mixed Models of EI 234 Self-Awareness 264.1 Introduction 264.2 Emotional Self-Awareness 264.3 Accurate Self-Assessment 304.4 Self-Confidence 335 Self-Management
355.1 Introduction 355.2 Self-Control 365.3 Trustworthiness 405.4 Conscientiousness 405.5 Adaptability 415.6 Achievement Orientation 425.7 Initiative 43Social Awareness 446.1 Introduction 446.2
Empathy 446.3 Organizational Awareness 476.4 Service Orientation 487 Social Skills 497.1 Introduction 497.2 Influence 507.3 Leadership 517.4 Developing Others 517.5 Communication 527.6 Change
Catalyst 527.7 Conflict Management 537.8 Building Bonds 547.9 Teamwork and Collaboration 558 Resources 56
