Gain a competitive edge in your business by providing world-class customer service!
The importance of superior customer service in today’s global economy cannot be understated. In Fresh Notes on Customer Service, author Michael D. Brown challenges the way businesses
approach customer service by introducing a revolutionary idea: prioritize your frontline employees, and customer satisfaction will increase exponentially—along with your bottom
line.
With over eighteen years of experience helping high-profile companies achieve results, Brown recognizes that customer service begins with employee satisfaction. By following his 6.5
straightforward and easily implemented tips for achieving Fresh Customer Service—including “bubble-up innovation” and “smart tasking”—you can change your work culture for the better by
empowering your employees and giving them tools for success.
A short-and-sweet handbook for those seeking to reinvigorate their workforce, Fresh Notes includes brief self-assessment surveys to help you clarify your current customer service
approach and offers valuable advice tailored specifically toward your needs.
