"This report examines the policy framework, institutional structure, trends and patterns in the flow of financial services, product suitability, and efficacy of financial services both in terms
of penetration and customer satisfaction. It has been organized into savings, credit, insurance policy issues, repayment performance, and products. The performances of NABARD, non-farm sector,
microfinance, and cooperative banking reform-considering the specific and topical nature of these institutions/segments-are also discussed."