Addressing the need to handle non-routine knowledge-based work, computer scientists explain the case management approach using Oracle technology, an approach that focuses on the unique features
of a particular case rather than on how to adapt standard processes to the situation. They cover the case for case management, the case management solution framework, Oracle case management
technologies, case management examples, and a tutorial. Among the topics are adaptive case management, determining solution mapping, Oracle service cloud, intelligence in relation to the case
execution, citizen services in the public sector, and end-to-end insurance claim management. Annotation ©2016 Ringgold, Inc., Portland, OR (protoview.com)
