An increasing number of people work in organizations that ’trade in trust’. Institutions such as banks, accounting firms, schools, and hospitals require customers, students, and patients to
have confidence in the experience and professional expertise of the staff, as well as in the effectiveness of the regulations, rules, and systems in place for quality control. What mechanisms
have developed in modern society to create, manage, maintain, and convey trust in companies, public administrations, and civil society organizations? What takes place in the encounter between
different cultures of confidence and what happens when confidence in or between organizations is shattered?
Trust and Organizations gathers an interdisciplinary group of academics to contextualize the dilemmas resulting from the institutionalization of trust and confidence in a wide selection of
organizational settings. The importance of trust is highlighted in relation to different types of borders or boundaries - institutional, organizational, and geographical - as the overlapping
and blurring of such boundaries is becoming one of the main characteristics of an increasingly transnational and re-regulated world.
