Kaptein examines an aspect of workplace ethics he finds both ＂intriguing＂ and ＂frightening＂--why seemingly good people and organizations develop bad behaviors. Writing from a social psychology
perspective, Kaptein lays the foundation for examining the behavior of individuals and organizations, discussing topics such as people’s moral nature and environmental influences on behavior
within organizations. He then examines seven factors influencing workplace behavior: clarity within the organization on desirable and undesirable behavior; role-modeling by management;
achievability of goals, tasks, and responsibilities; commitment by directors, managers, and employees; transparency of behavior; openness to discussion; and enforcement, using both positive and
punitive tactics, of the behavior standards. The text draws on both classic and recent laboratory and field experiments, and their application to current developments, issues and challenges; at
least one experiment is discussed in each of the 52 chapters. The final chapter presents an experiment demonstrating how people deal with ethical dilemmas by employing a combination of the
seven factors. The text will be informative for organizational managers, management students, and researchers; while academic, it would also be accessible to interested general readers.
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