The Performance Mapping and Measurement Handbook

Drawing on management experience in many different kinds of business, Harbour writes about improving performance in processes. Here his focus is on mapping and measuring performance as a first step in improving it. He describes seven types of maps: node-link, process-activity, process step, basic task elements, event pathway, response timeline, and key performance driver. Annotation ©2013 Book News, Inc., Portland, OR (booknews.com)