How to Audit the Process-Based QMS

For people managing and conducting audits to ISO 9001:2008, quality professionals Arter, Charles A. Cianfrani, and John E. West present a guide to establishing a new audit program or revitalize one that has been operational for some time. They focus on achieving an audit program that produces value-added results for the organization, covering process-based auditing, managing an audit program, the process of auditing, and aids for implementing an audit program. Annotation ©2012 Book News, Inc., Portland, OR (booknews.com)