Best Practices in Supplier Relationship Management and Their Early Implementation in the Air Force Material Command

In 2002, the Air Force initiated a program called Supplier Relationship Management (SRM), which seeks to manage relationships with suppliers to reduce the total cost of logistics operations and improve their performance. This report reviews the literature on best practices in SRM, assesses how the Air Force has implemented SRM, and recommends actions, based on lessons from the private sector, that the Air Force could take to improve its SRM program.