Edited by Kock (information systems, Texas A & M), this volume summarizes an extensive research study measuring the benefits accruing to process improvement (PI) groups through the use of
e-collaboration technologies. Chapters explore this subject from various angles, providing in-depth information, noting that the results vary depending upon the software and technology and that
the use of Wikis gets better results than email, list-servers or bulletin boards which can actually waste time. Most chapters end with a key terms and definitions section. Six pieces previously
appeared in IGI Global's International Journal of e-Collaboration. Annotation 穢2011 Book News, Inc., Portland, OR (booknews.com)
