Quality Management: Theory and Application

Mauch details how to set up a quality management system that is aligned with business goals and accumulates and reports data useful for the achievement of management’s objectives. He explains the implementation and application of the system in the areas of organization, planning, control, staffing, motivating employees, risk analysis, reliability engineering, systems analysis, auditing, and statistical methods. Annotation ©2010 Book News, Inc., Portland, OR (booknews.com)