Bisgaard (U. of Massachusetts and U. of Amsterdam) presents a selection of 13 articles originally published in two ASQ journals, Quality Progress and Six Sigma Forum Magazine, over the past few
years. Written by 36 European and American healthcare professionals, the articles describe the use of quality management principles and the tools of Lean Six Sigma in varied healthcare
settings. Coverage includes an overview of Lean Six Sigma's key concepts and terminology; six articles of a general nature written by health professionals engaged in quality improvement,
telling how they achieved their results and what they learned; seven detailed cases describing specific applications of Lean Six Sigma to healthcare; and a discussion of lessons learned and
future directions. For healthcare professionals with no previous background, knowledge or experience with Lean Six Sigma, politicians, policy analysts, government officials, and concerned
citizens interested in healthcare quality. Annotation 穢2009 Book News, Inc., Portland, OR (booknews.com)
