The Civility Solution: What to Do When People Are Rude

The Civility Solution: What to Do When People Are Rude
定價:665
NT $ 665
  • 作者:ForniP. M.
  • 出版社:Griffin
  • 出版日期:2009-09-01
  • 語言:英文
  • ISBN10:0312369646
  • ISBN13:9780312369644
  • 裝訂:平裝 / 13.3 x 19.7 x 1.3 cm / 普通級
 

內容簡介

A founder of the Johns Hopkins Civility Project presents dozens of real-world examples and strategic advice on how to conduct oneself when confronted with the rude behavior of others, in a guide that makes recommendations for breaking rude cycles by being both polite and assertive. 40,000 first printing.
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