Using social media, you can adopt a new marketing approach and engage potential customers in genuine conversations that build trust and create long-term relationships. The Social Media
Playbook: Listen, Look, Join and Lead will show you how to leverage social media like message boards, forums, pod casts, bookmarks, wikis, weblogs, and communities like Facebook and
Technorati. Through case studies and examples, you’ll understand the basic framework of social media and learn about cost-efficient and effective technologies to help you boost your
current marketing efforts and gain customers.