This collection of 11 articles makes the principles and most recent research of organizational behavior and human resource management relevant to the needs of the foodservice industry. It
covers globalization, theories behind multi-unit management development, language in law and EEOC guidelines, language fluency in organizational commitment and support, ways to increase such
behaviors as temperature checks, reasons why sales contests do not work, blending two nonprofit cultures, server emotions and their impact on quality, reasons why culinary arts workers are
difficult to retain, older employees in the fast-food sector, and internships in the UK and India. Annotation 穢2007 Book News, Inc., Portland, OR (booknews.com)
