One Minute Manners: Quick Solutions to the Most Awkward Situations You’ll Ever Face at Work

A comprehensive manual of workplace etiquette provides valuable tips and advice on how to cope with a variety of potentially awkward situations at the office, from dealing with the fallout from a hasty, ill-conceived e-mail, to what to do when one forgets another's name, to discovering that one is now working with a former lover. 25,000 first printing.