Means (Louisiana Tech U.) provides a textbook focusing on improving communications skills, so that students will be prepared to enter the workforce. The book blends grammar, mechanics, and
writing with activities involving business communications, including email, letters, reports, memos, telephone conversations, teamwork, and customer relations. Persuasive and technical writing
and creating visual aids, documents, and presentations are also covered. The final chapter discusses successful job searching. This edition has an emphasis on ethics, diversity, technology, and
employability; critical thinking questions; section assessments; and a linked website. No bibliography is supplied. Annotation ©2007 Book News, Inc., Portland, OR (booknews.com)
