Quality Toolbox

The 148 tools in this toolbox are for generating, organizing and evaluating ideas, analyzing processes, determining root causes, planning and basic data-handling. The text provides step-by-step instructions, examples and a tool matrix that lists the tools and categorizes them in three ways to facilitate selection. This second edition includes an additional 34 tools and 18 variations. A new chapter on "mega-tools" describes the evolution of quality improvement and the quality management systems within which the tools are used. Annotation 穢2004 Book News, Inc., Portland, OR (booknews.com)