The latest edition nods to the global economy, in which businesses are more focused on price and in which sales reps need to justify the quality of the product based on how it's designed and
produced, including the materials procured from suppliers. The handbook serves as a resource for quality professionals who need to identify a process for supplier certification, including how
to do a service certification. It covers management applications such as establishing quality control for the small supplier, procurement quality in the food industry, management of service
suppliers, and management of software suppliers. Annotation 穢2004 Book News, Inc., Portland, OR (booknews.com)
