The Complete Guide to Tips & Gratuities: A Guide for Employees Who Earn Tips & Employers Who Manage Tipped Employees and Their A

Primarily written for service workers in the restaurant and hotel industries, this guide explores the psychology behind giving a server a monetary gratuity, and offers advice on increasing tips and reporting tip income to the IRS. Employers also can read about ideas for improving customer service, measuring performance, empowering employees, and complying with tip regulations. Annotation ©2004 Book News, Inc., Portland, OR (booknews.com)