CHAPTER 1 Retailing
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CHAPTER 2 Franchising
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CHAPTER 3 Advertising
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CHAPTER 4 Marketing
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CHAPTER 5 Business Negotiations
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CHAPTER 6 Logistics
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CHAPTER 7 Outsoureing
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CHAPTER 8 Quality Control
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CHAPTER 9 Company Performance
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CHAPTER 10 Customer Service
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CHAPTERll Crisis Management
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CHAPTER 12 Entrepreneurs
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