Unit 1 The Post
Reading 1 History of the Post
Reading 2 Universal Postal Union
Unit 2 Post Office
Reading 1 Post Office of the Royal Mail
Reading 2 Being Your Own Postman
Unit 3 Mail Carrier
Reading 1 Delivering the Mail
Reading 2 Proud to Serve
Unit 4 Customer Service
Reading 1 How to Treat Your Customers?
Reading 2 Dealing with Difficult Customers
Unit 5 Philately
Reading 1 Such a Simple Idea--The Story of the Postage Stamp
Reading 2 The Philatelist’s Passion
Unit 6 Direct Marketing
Reading 1 Mailshots
Reading 2 A Piece that Pops
Unit 7 EMS and Logistics
Reading 1 TNT Express
Reading 2 UPS Supply Chain Solutions
Unit 8 Postal Technology and Equipment
Reading 1 Sorting the Mail
Reading 2 The Challenge of Emerging Technologies
Unit 9 Postal Finance and Insurance
Reading 1 Japan Post Bank
Reading 2 How Does Insurance Work?
Unit 10 Social Responsibility
Reading 1 Leaving a Green Footprint
Reading 2 Taking Responsibility
