Unit One Layout of Business Letters
Unit Two Establishing Business Relations
Unit Three Enquiries and Replies
Unit Four Offers and Counter-offers
Unit Five Sales Promotion
Unit Six Orders and Acknowledgements
Unit Seven Packing
Unit Eight Transportation
Unit Nine Terms of Payment
Unit Ten Insurance
Unit Eleven Agencies
Unit Twelve Complaints and Adjustments
Unit Thirteen Electronic Correspondence
Unit Fourteen Forms of Trade
Appendix
Reference Books