Preface前言
Chapter 1 商務交際Business Communications
1 Telephone Calls打電話
2 Appointments約會安排
3 Visiting Clients拜訪客戶
4 Reception商務接待
5 Visiting Factories參觀工廠
6 Business Meals商務會餐
7 Arranging Recreation Activities安排娛樂活動
8 Seeing Off Customers送別客戶
Chapter 2 商務活動Business Activities
9 Market Research市場調研
10 Credit Inquiry資信調查
11 Advertising廣告營銷
12 Product Promotion產品推銷
13 Trade Show參加展會
Chapter 3 商務談判Business NegOtiatlons
14 Negotiations Relating to Price價格談判
15 Negotiations Relating to Commission佣金談判
16 Negotiations Relating to Agency代理談判
17 Negotiations Relating to Contract合約談判
18 Negotiations Relating to Insurance保險談判
Chapter 4 商務會議Business Conferences
19 Beginning the Meeting會議開始
20 Agenda會議議程
21 Discussions會上討論
22 Summarize and Adjourn總結、閉會
Chapter 5 商務技巧Business Skills
23 Establishing Trade Relations建立貿易聯系
24 Inquiry詢盤
25 Offer報盤
26 Counter-offer還盤
27 Ordering Goods訂貨
28 Payment付款
29 Packing包裝
30 Shipment裝運
31 Inspection商檢
32 Customs Clearance通關
33 Complaints and Claims投訴與索賠
34 Arbitration仲裁
Chapter 6 其他相關知識Other Relevant Knowiedge
35 Joint Venture合資企業
36 Trademark商標
37 Compensation Trade補償貿易
38 Processing and Assembling加工裝配
39 Technology Transfer技術轉讓
40 Bid and Tender招標投標
41 E-commerce電子商務
