Chapter 1 Bminem Reception業務接待
Unit 1 Making an Appointment預約
Unit 2 Meeting Visitors接待來訪
Unit 3 Greeting and Introducing招呼與介紹
Unit 4 Visiting Factories參觀工廠
Unit 5 Dining Together with Clients與客戶進餐
Unit 6 Call on a Customer拜訪客戶
Unit 7 ExpressingThanks表示感謝
Unit 8 Expressing Sympathy表示慰問
Unit 9 Saying Goodbye送別
Chapter 2 Office Affairs辦公事務
Unit 1 Making a Phone Call打電話
Unit 2 Answering a Call接電話
Unit 3 Taking a Message電話留言
Unit 4 Memorandum備忘錄
Unit 5 Faxes傳真
Unit 6 Writing Letter寫信
Unit 7 Printing and Copying打印與復印
Unit 8 Ordering Office Equipment訂購辦公用品
Unit 9 Filing檔案管理
Unit 10 Computer Operation電腦辦公
Unit 11 Arranging a Meeting安排會議
Unit 12 Agenda會議議程
Unit 13 Training New Colleagues培訓新手
Unit 14 Geaing along with Colleagues與同事相處
Unit 15 E-Commerce電子商務
Chapter 3 Management of Business處理事務
Unit 1 Daily Problems in the Office辦公室日常問題
Unit 2 Job Interview求職面試
Unit 3 Establishing Trade Relations建立業務關系
Unit 4 Signing a Contract簽訂合同
Unit 5 Transferring between Different Accounts轉賬
Unit 6 Ordering Goods訂貨
Unit 7 Dealingwith Complaint處理投訴
Unit 8 Going on Business安排出差
Unit 9 Working out Schedules for Activities安排活動日程
Unit 10 DelegatingResponsibilities分配任務
Unit 11 Business Negotiations商務談判
Unit 12 Bid and Tender招標投標
Unit 13 After-sale Service售后服務
Unit 14 Claims索賠
Unit 15 Agency代理
Unit 16 Price價格
Unit 17 Product Promotion產品的推銷
Chapter 4 Business Trip商務出行
Unit 1 Restaurant Reservations飯店預約
Unit 2 Registration．登記
Unit 3 BookingTickets訂票
Unit 4 Housekeeping客房服務
Unit 5 At the Bank在銀行
Unit 6 Shopping購物
Unit 7 Entertainment娛樂
Unit 8 Asking the Way出行問路
