1 Recrultment
1. Warming Up
2. Job Description
3. Person Specification
4. Further Reading:The Recruitment Process--Stages
2 Recrultment Soruces and Job Advertisements
1. Warming Up
2. Recruitment Sources
3. Job Advertisements
4. Further Reading: Advertising Agencies
3 Selection
1. Warming Up
2. A Curriculum Vitae
3. The Job Interview
4. Further Reading: Ageism
4 Employee Relations
1. Warming Up
2. Employment Contracts
3. Offer Letter and Rejection Letter
4. Further Reading: Employee Relations
5 HR Development
1. Warming Up
2. Appraisal Interviews and Reports
3. Training Courses
4. Further Reading: Training
6 Staff Problems
1. Warming Up
2. Workplace Stresses
3. Grievances
4. Dealing with Staff Problems
5. Further Reading: Staff Problems
7 Reward and Remuneration
1. Warming Up
2. Salaries and Fringe Benefits
3. Salary Reviews
4. Further Readlng Benefits
8 Industrial Relations
1. Warming Up
2. Labor Relations
3. A Wage Negotiation
4. Further Readlng Job Outsourcing
Amswer Key
A-Z Word List