內容簡介
本書共包括十四個單元,內容涵蓋餐飲服務中的基本流程,舉凡餐廳訂位、餐桌擺設、顧客接待、接受點餐與用餐服務、結帳、傳呼顧客與代客留言及顧客抱怨處理等,都逐一透過句型練習、情境對話等作詳盡的介紹。此外教材並設計問題回應、自我測試、聽力測驗、家庭作業等讓同學對所學有充分的練習機會,最後再透過遊戲、角色扮演等活動讓同學可以對該單元再深入淺出作整體性綜合練習。
目錄
Unit 1 Reservation
Unit 2 Table Setting
Unit 3 Receiving Customers
Unit 4 Taking Orders and Serving Meals
Unit 5 Paying Bills
Unit 6 Paging Services
Unit 7 Dealing with Complaints
Unit 8 Reservation
Unit 9 Serving Meals
Unit 10 Serving Drinks
Unit 11 Chinese Restaurant
Unit 12 Japanese Restaurant
Unit 13 Western Style Restaurant
Unit 14 Room Service
Unit 2 Table Setting
Unit 3 Receiving Customers
Unit 4 Taking Orders and Serving Meals
Unit 5 Paying Bills
Unit 6 Paging Services
Unit 7 Dealing with Complaints
Unit 8 Reservation
Unit 9 Serving Meals
Unit 10 Serving Drinks
Unit 11 Chinese Restaurant
Unit 12 Japanese Restaurant
Unit 13 Western Style Restaurant
Unit 14 Room Service
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類別
折扣
價格
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二手書72折$360
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新書9折$450
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新書95折$475