旅館英語

定價：~~500~~ 元

NT $ 180 ~ 475

　　一口親切、流利的英語為旅館、餐飲及服務業的從業人員必備的專業素養。本書對話內容根據四星級以上旅館內的工作情境所設計，並輔以實用的對話習題及語言學習光碟片，內容豐富實用，為相關從業人員不可或缺的工具書。

PartⅠ: The Front Desk
Unit 1 Room Reservations
- 1.Making a Reservation
- 2.Making Group Reservations
- 3.Confirming a Reservation
- 4.Canceling a Reservation
- Exercises
Unit 2 The Doorman and Bellboy
- 1.Receiving Guests
- 2.Introducing the Room and Hotel Services
- 3.The Bell counter
- Exercises
- 1.Guest With a Reservation
- 2.Walk-in Guest
- 3.Overbooked - No Rooms
- 4.Overbooked - Tonight
- 5.Overbooked - Upgrade
- Exercises
Unit 4 Various Front Desk Problems
- 1.Change of Room
- 2.Change of Room Not Possible
- 3.Early Check In
- 4.Late Check Out
- Exercises
Unit 5 The Cashier
- l.Foreign Currency Exchange
- 2.Checking Out
- 3.Counterfeit Bill
- Exercises

Part Ⅲ: Housekeeping
Unit 9 The Room
- 1.Making up the Room
- 2.Requests
- 3.Problems
- Exercises
Unit 10 Services
- 1.Convenient Services
- 2.Babysitting
- 3.Laundry
- Exercises

Part Ⅳ: Hotel Shopping
Unit 11 Various Items
- l.Books and Stamps
- 2.Jewelry
- 3.Cloisonne Ballpoint Pens
- 4.Foods
- Exercises
Unit 12 Textiles and Hotel Policies
- 1.Silk Shop
- 2.Fashion Wear
- 3.Refusing Suitors
- 4.One Price Policy
- Exercises
Unit 13 Arts and Crafts
- l.Carpet Center
- 2.Folk Arts and Crafts Shop
- 3.Seals - Name Chops
- Exercises

Part Ⅴ: Hotel Management